Accessibility

Effective Date: November 3, 2026
Website: https://shifahealth.org/

1. Our Commitment to Accessibility

Shifa Health, is committed to making our website accessible, inclusive, and easy to use for everyone, including individuals with disabilities.

We believe that everyone should have equal access to healthcare information, mental health resources, and online services. Our goal is to provide a website experience that allows all visitors to access information about our psychiatric and behavioral health services without unnecessary barriers.

We continually work to improve the accessibility and usability of our website in accordance with recognized accessibility standards and applicable laws.

2. Accessibility Standards

We strive to make our website conform to the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA, where reasonably achievable.

These guidelines provide recommendations for making digital content more accessible to individuals with different abilities.

Our accessibility efforts focus on four key principles:

• Perceivable: Website information and user interface elements should be presented in ways that visitors can perceive.
• Operable: Website navigation and interactive features should be usable through different input methods, including keyboards.
• Understandable: Website content and functionality should be clear, consistent, and easy to understand.
• Robust: Website content should work with different browsers, devices, and assistive technologies.

3. Accessibility Features

We aim to incorporate accessibility features throughout our website, including:

Navigation and Structure

• Consistent website navigation and page layouts.
• Clear headings and organized content sections.
• Descriptive labels for navigation links and buttons.
• Keyboard-accessible navigation wherever supported.

Visual Accessibility

• Readable text and appropriate font sizing.
• Sufficient color contrast between text and backgrounds.
• Clear visual indicators for interactive elements.
• Responsive layouts for different screen sizes.

Images and Media

• Alternative text for meaningful images where appropriate.
• Descriptive text for important visual information.
• Captions or transcripts for applicable multimedia content where available.

Forms and Interactive Elements

• Clear labels for form fields.
• Helpful instructions for submitting information.
• Identifiable error messages and validation feedback.
• Accessible buttons and interactive controls wherever reasonably achievable.

Assistive Technology Compatibility

We aim to support visitors who use assistive technologies, including:

• Screen readers.
• Screen magnification software.
• Keyboard navigation.
• Voice recognition software.
• Other accessibility tools and adaptive technologies.

4. Healthcare Information and Online Services

We understand that accessible healthcare information is especially important for individuals seeking psychiatric and mental health support.

We strive to make information about our services, treatment options, appointment requests, and patient resources available in an accessible format.

If you experience difficulty accessing information or using an online feature, please contact our team. We will make reasonable efforts to help you access the information or identify an alternative way to complete your request.

5. Ongoing Accessibility Improvements

Accessibility is an ongoing process, and we recognize that some areas of our website may not yet fully meet every accessibility standard.

We regularly review our website and work to identify and address accessibility barriers.

Our ongoing efforts may include:

• Reviewing website structure and navigation.
• Improving text readability and color contrast.
• Updating image descriptions and alternative text.
• Improving keyboard accessibility.
• Testing website functionality with assistive technologies.
• Addressing accessibility concerns reported by visitors.

We welcome feedback that helps us improve the accessibility of our website.

6. Third-Party Content and Services

Some features of our website may rely on third-party platforms or external services, including appointment scheduling systems, patient portals, embedded content, and other healthcare-related tools.

Although we aim to work with accessible platforms, we cannot guarantee that every third-party service will fully meet all accessibility standards.

If you encounter difficulty using a third-party feature linked through our website, please contact us so we can assist you or provide an alternative method where reasonably available.

7. Alternative Access and Assistance

If you have difficulty accessing any information or functionality on our website, we encourage you to contact Shifa Health.

Our team will make reasonable efforts to:

• Provide requested website information in an alternative format.
• Assist with appointment-related inquiries.
• Help visitors navigate available services.
• Address reported accessibility barriers.
• Provide alternative communication methods where reasonably available.

We are committed to treating all accessibility requests with respect and consideration.

8. Feedback and Accessibility Support

Your feedback is important to us. If you experience an accessibility issue, have difficulty navigating our website, or have suggestions for improvement, please contact us.

When reporting an issue, please include:

• The webpage or section where you experienced the difficulty.
• A brief description of the accessibility issue.
• The device, browser, or assistive technology you were using, if known.

This information helps us better understand and address the problem.

9. Contact Information

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