Terms of Use

Effective Date: November 3, 2026

1. Acceptance of Terms

Welcome to Shifa Health. These Terms of Use govern your access to and use of the Shifa Health website, https://shifahealth.org/, including its content, features, online forms, appointment requests, and other available resources.

By accessing or using this website, you agree to comply with these Terms of Use and all applicable laws and regulations. If you do not agree with these terms, please discontinue using the website.

Shifa Health reserves the right to update or modify these terms at any time. Changes will become effective once published on this page. Your continued use of the website after changes are posted constitutes your acceptance of the updated terms.

2. About Shifa Health

Shifa Health, provides personalized psychiatric and mental health services designed to support emotional well-being, brain health, and overall quality of life.

Our services may include:

• Psychiatric evaluations and assessments.
• Medication management.
• Psychotherapy and counseling.
• Transcranial Magnetic Stimulation (TMS).
• Spravato (Esketamine) treatment.
• Integrative psychiatric services.
• QEEG brain mapping.
• Precision wellness and related assessments.
• In-person and telehealth appointments.

All healthcare services are subject to provider availability, clinical evaluation, eligibility requirements, and applicable medical guidelines.

3. Website Information and Medical Disclaimer

The information provided on this website is intended for general educational and informational purposes only.

Although we strive to provide accurate and up-to-date information, website content should not be considered a substitute for professional medical advice, diagnosis, or treatment.

Nothing on this website is intended to:

• Establish a physician-patient or provider-patient relationship.
• Provide an individual medical diagnosis.
• Recommend a specific medication or treatment for an individual.
• Replace consultation with a qualified healthcare professional.
• Guarantee any particular medical outcome.

Always seek advice from a qualified healthcare provider regarding medical conditions, treatment options, medications, or mental health concerns.

Never disregard professional medical advice or delay seeking treatment because of information you have read on this website.

4. No Emergency Medical Services

Shifa Health’s website and online communication channels are not intended for medical emergencies or crisis intervention.

If you or someone you know is experiencing a mental health emergency, is at risk of self-harm, or may harm another person, please seek immediate assistance.

• Call 911 for immediate emergencies.
• Call or text 988 for mental health crisis support in the United States.
• Visit the nearest emergency department when immediate medical attention is necessary.

Do not use website contact forms, appointment requests, or email to communicate urgent medical emergencies.

5. Use of Website

You agree to use this website only for lawful purposes and in a manner that does not interfere with its functionality, security, or availability.

When using our website, you agree not to:

• Submit false, misleading, or inaccurate information.
• Attempt to gain unauthorized access to website systems or restricted areas.
• Distribute malicious software, viruses, or harmful code.
• Interfere with website operations or security.
• Copy, reproduce, or distribute website content without appropriate authorization.
• Use website forms or communication channels for spam or unlawful activities.
• Impersonate another individual, healthcare professional, or organization.

Shifa Health reserves the right to restrict or terminate access to the website if these terms are violated.

6. Appointments and Healthcare Services

Our website may allow visitors to request appointments, submit inquiries, or express interest in healthcare services.

Submitting an appointment request does not guarantee an appointment, establish a provider-patient relationship, or confirm acceptance as a patient.

Appointments are subject to:

• Provider availability.
• Initial assessments and clinical suitability.
• Treatment eligibility requirements.
• Insurance coverage and payment arrangements.
• Applicable healthcare regulations.

Shifa Health reserves the right to determine whether a requested service is appropriate based on professional clinical judgment.

Any treatment recommendations will be made following an appropriate clinical evaluation.

7. Telehealth Services

Shifa Health may provide telehealth services that allow patients to communicate with healthcare professionals through secure electronic communication platforms.

By participating in telehealth appointments, you acknowledge that:

• You may need a compatible device and reliable internet connection.
• You are responsible for providing accurate information during consultations.
• Technical interruptions may occasionally affect appointments.
• Telehealth services are subject to provider availability and applicable state and federal requirements.
• Certain medical conditions may require in-person evaluation or additional care.

Telehealth appointments are provided in accordance with applicable healthcare laws and professional standards.

8. Patient Portal and Online Forms

Shifa Health may provide access to a patient portal or other third-party healthcare platforms for authorized patients.

These services may allow users to:

• Request or manage appointments.
• Submit patient forms.
• Review upcoming appointments.
• Request prescription refills.
• Communicate with healthcare staff regarding non-urgent matters.
• Update contact and insurance information.
• View and pay outstanding bills.

Access to the patient portal may require account registration and identity verification.

You are responsible for maintaining the confidentiality of your login credentials and notifying the appropriate support team if you suspect unauthorized access to your account.

The use of third-party patient portals may also be governed by the applicable provider’s separate terms and privacy policies.

9. User Submissions and Patient Information

When submitting information through our website, including contact forms, appointment requests, and referral forms, you agree to provide information that is accurate and complete to the best of your knowledge.

You should not submit sensitive medical information through general website contact forms or unsecured communication channels unless specifically instructed to do so.

Information submitted through our website may be handled in accordance with our Privacy Policy and applicable healthcare privacy requirements.

Patient medical records and protected health information are also governed by Shifa Health’s separate Notice of Privacy Practices, where applicable.

10. Intellectual Property Rights

All website content, including but not limited to text, graphics, photographs, logos, branding, design elements, videos, and other materials, is owned by Shifa Health or used with appropriate permission.

You may access and view website content for personal, non-commercial, informational purposes.

You may not, without prior written permission:

• Reproduce or republish website content.
• Distribute or commercially exploit website materials.
• Modify or create derivative works from website content.
• Use Shifa Health’s name, logo, or branding without authorization.
• Copy website designs or materials for commercial purposes.

All applicable intellectual property rights are reserved.

11. Third-Party Links and Services

Our website may contain links to external websites, healthcare platforms, payment providers, educational resources, or other third-party services.

These links are provided for convenience and informational purposes.

Shifa Health does not control or guarantee the accuracy, availability, privacy practices, or security of external websites.

Accessing third-party websites is at your own discretion and subject to their individual terms and conditions.

We encourage you to review the applicable policies before using external services.

12. Disclaimer of Warranties

This website and its content are provided on an “as is” and “as available” basis.

While Shifa Health makes reasonable efforts to maintain accurate information and reliable website functionality, we do not guarantee that:

• Website content will always be complete, accurate, or current.
• The website will operate without interruptions or technical errors.
• The website will always be available or free from harmful components.
• Any information or resources will meet every visitor’s individual needs.

To the extent permitted by applicable law, Shifa Health disclaims warranties not expressly provided under these Terms of Use.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Shifa Health shall not be liable for damages arising from:

• The use or inability to use this website.
• Reliance on general information published on the website.
• Technical interruptions, errors, or website downtime.
• Unauthorized access resulting from circumstances beyond our reasonable control.
• Content, services, or practices of third-party websites.
• Decisions made independently based on general website information.

Nothing in these terms is intended to limit liability that cannot legally be excluded under applicable law, including liability arising from professional healthcare services where such limitations are prohibited.

14. Indemnification

To the extent permitted by applicable law, you agree to hold harmless Shifa Health, its affiliated professionals, employees, and representatives from claims, liabilities, damages, and reasonable expenses arising from your unlawful use of the website, violation of these Terms of Use, or infringement of another party’s rights.

15. Privacy and Data Protection

Your use of this website is also subject to our Privacy Policy, which explains how we collect, use, maintain, and protect personal information.

We are committed to protecting the confidentiality of information submitted through our website and handling healthcare-related information in accordance with applicable privacy and security requirements.

Please review our Privacy Policy for additional information about our data practices.

16. Governing Law

These Terms of Use shall be governed by and interpreted in accordance with the laws of the State of Washington and applicable federal laws of the United States, without regard to conflict-of-law principles.

Any disputes arising from the use of this website shall be handled in accordance with applicable laws and regulations.

17. Changes to These Terms

Shifa Health reserves the right to revise, update, or modify these Terms of Use at any time.

Updates will be published on this page along with a revised effective date.

We encourage visitors to review these terms periodically to remain informed about the conditions governing their use of our website.

18. Contact Information

If you have questions or concerns regarding these Terms of Use, please contact Shifa Health using the information below.

Shifa Health, PLLC

Email: info@shifahealth.org

Silver Lake / Everett Office

10333 19th Ave SE, Suite #109
Everett, WA 98208
Phone: (425) 742-4600

Mount Vernon Office

1103 Cleveland Ave
Mount Vernon, WA 98273
Phone: (360) 336-6868

Website: https://shifahealth.org/

Thank you for visiting Shifa Health. We appreciate your trust and are committed to providing a respectful, secure, and informative online experience.